I am a Conversation Designer for Intelligent Virtual Assistants. With my background in writing, linguistics, and philosophy, I have a keen interest in the impact of dialogue design on people and businesses. A major focus of my work as a UX writer is designing interaction experiences that are accessible for those in the margins.
You can check out the details of my past projects below, or download my entire portfolio to learn more.
Pathology Inc. is a blood test lab with a Conversational AI integration for booking tests, health packages, and checking reports. I designed the omnichannel bot that is currently making medical testing services more accessible and approachable.
Lead Conversation Designer on an ecommerce jewelry brand that is expanding its business through an omnichannel chatbot. In addition to creating the technical design, I solutioned for the first concurrent Instagram and Google Business Messages implementations at my firm.
Lead Conversation Designer for an investment management fund that is taking its intricate mutual fund investment business to the masses through a WhatsApp implementation. As the CD, my key responsibilities included translating fintech jargon into an easily understandable conversation flow.
A high stakes client that is a global industry leader. My key contribution to the project was working with an extensively complicated back end inventory and ensuring that the users had a fluid experience interacting with the bot.